Dear customer and loving Furbaby parent!

This is a Digital Product Delivery service.
There is NO physical product shipped to you from me here @ FurbabyPastLife.com

My support assistant will email you my custom psychic reading along with a high quality Hi-Res painting in JPG file format. This is a standard file format supported by all devices. The file size provided will be big enough even for a large wall painting, supporting a high-quality print.

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Kindly ensure before contacting my support to check your Email Inbox, and also ALL other folders including Spam/Junk, in case you don’t see my Product Delivery Email in your Inbox.

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My 100% Satisfaction Guarantee Pledge to you:
I will provide you with the best past life reading I can ‘see’ for your precious pet.
And I’ll also paint what I see your pet was in their former life, when they were in a human form.
(Some pets had multiple past human reincarnations, but I will paint the most recent one I can connect with during my trance state).

I am a dedicated, hardworking, punctual and timely type.
Nonetheless, on the rare occasion I might come down with Covid or the Flu and be late on the delivery to you, well, if you are upset about a day or two delay, I’ll gladly refund you in full.

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Every purchase entitles you to one Pet’s past life reading and painting.
If you have multiple pets, please purchase a service per each separately.

Note: I’m NOT responsible if you provided wrong information while filing in the service fulfillment form, or if you submitted a wrong image.
I’m not obliged to refund you for your mistake/s or to work double.

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I would like to point out that every painting I make is unique.
The season, location, age, clothing style etc., will be according to what I see in my trance.

It is NO ground for a “product not as described” refund claim, if your furbaby painting and psychic reading are not identical to examples you see on the Website, or from other customers.

I also can’t help it if your pet was not a ginger haired girl in her past life, even if it is ginger now!

Since this is a psychic service, I cannot promise you will like what person your Furbaby looked like in its past life!

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I can only promise to do the best I can for you!
I’ll spend my time connecting spiritually with your Furbaby in its past life reincarnation as a human and paint what I see for you, as well as provide you with a reading.

All this very intense and draining Energy Work is also time-consuming.
It’s a service you pay for, even if you don’t like the look of your Furbaby’s past reincarnation.

When I spend my time carrying out the service and provide you with the Delivery, I’ve morally and legally fulfilled my part.  

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That said, I am only happy if you’re happy.
If you aren’t 100% satisfied with your purchase, or if there was a problem, please let me know and we’ll sort it out.
You have 30 days from the time you placed your order to request a refund.

It’s my duty to ensure you are content with your decision and to stand by you at any moment of our psychic journey together.

Hopefully, you too will be one of the many wonderful customers who contact me to share the joy of their experience!

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Digital Goods Refunds for Product Not Received:

We will honor all requests for refunds IF you followed the guidance here below to no avail, and after contacting our support for assistance, you still cannot access or obtain your purchase/s for the following reason/s:

Non-delivery of the product:

Due to an issue with the mail, you do not receive a delivery email from us.

Please first check ALL your email folders including the SPAM/Junk folder and ensure to whitelist our domain https://furbabypastlife.com and drag into your Inbox any of our emails found in other folders instead.

Oftentimes, people have very crowded and busy Email Inboxes and simply forget, miss, or overlook the Email with the Delivery of the Product.
So please do check carefully before contacting our support!

If the email was mistakenly deleted on your end, my support will gladly resend you the email with the reading and your painting.

If you still fail to receive my Delivery Email, which is an extremely rare incident but might occur, we can resend it to another Email address you have/create.

If nothing helps, we may require you to first submit proof that you have submitted a report to the mail service describing the missing item.

Download issues:

You have problems that prevent you from downloading the product.
We ensure our products can be downloaded with all major browsers and at a minimal Internet network connectivity speed of 5Mbps.
We recommend that you try downloading your product from another device or browser, or without using a VPN. 

How to Request a Refund:

Please submit a support ticket with your order number.
There are NO refunds after 30 days have passed from your purchase.

Upon receipt of your refund request, we will process it.
Please allow a period of 3-5 working days (not public holidays or weekends) for the refund process to be completed from our end. 

THANK YOU!